Support Center
Frequently Asked Questions.
Everything you need to know about Blood MC — from buying ranks to server gameplay and support.
Purchases & Payments
5 questions01How do I purchase a rank or item?
02What payment methods do you accept?
03Is my payment secure?
04I paid but was not redirected to the success page. What do I do?
05Can I buy items for another player?
Claiming Your Items
5 questions01How do I claim my purchased items?
02How long does delivery take?
03Do I need to be online for items to be delivered?
04I submitted a ticket but haven't received my items yet. What do I do?
05I lost my receipt. Can I still claim?
Gameplay & Server
6 questions01What is the server IP address?
02What game modes are available?
03What Minecraft version does the server support?
04Why am I lagging on the server?
05How do I report a hacker or cheater?
06Do purchased ranks carry over if I switch Minecraft edition?
Accounts & Bans
3 questions01I got banned. Can I get a refund?
02How do I appeal a ban?
03Can I transfer my rank to a different Minecraft account?
Refunds & Disputes
3 questions01What is your refund policy?
02I accidentally bought the wrong item. Can I exchange it?
03What happens if I initiate a chargeback?
Still have a question?
Our staff team is active on Discord. Open a ticket and we'll get back to you as quickly as possible.
Open a Ticket on Discord